Customer Care
Everything you need to set up, care for and get the most from your BookLove desk — backed by a 10-year warranty and a team that answers.
Technical Service
From the day your desk arrives, BookLove technical service keeps it running smoothly — helping you get the most from every smart feature and keeping your workspace comfortable and productive for years.
Personalized setup & calibration
We help you dial in the right height range and saved positions for your body, your chair and your desk — so the ergonomics are right from day one. Regular system tuning keeps everything running smoothly over the years.
Smart health & posture reminders
Your desk tracks your sit-stand balance and gently nudges you to move at the right moments. We help you set goals and reminders that build healthier habits and ease the strain of sitting for long stretches.
Remote support & troubleshooting
Reach our technical team through the app, hotline or email. With remote diagnostics we pinpoint and resolve most software and system issues quickly, keeping your desk running with minimal downtime.
Software updates & new features
We release ongoing updates that expand what your desk can do — new health insights, refined controls and fresh smart-home integrations — delivered seamlessly and at no extra cost throughout the warranty period.
Maintenance & extended warranty
Beyond the standard 10-year warranty, we offer scheduled maintenance and extended coverage — always with original-factory parts — so your desk keeps performing like new.
Product repair and warranty commitment
Every BookLove desk is built to last and backed for the long term. Here is exactly what our repair and warranty cover — and how we make good on it.
Every BookLove smart standing desk carries a 10-year quality warranty. If a desk develops a fault from a material or workmanship defect within that time, we repair or replace it free of charge.
The warranty covers the parts that matter most — the electric lifting system, the desktop and legs, and the control system (panel, sensors and power modules): free repair or replacement if any of them fails under normal use. It doesn’t cover damage from misuse, accidents or natural disasters.
Reach our after-sales team through the website, hotline or email. Most issues we diagnose and resolve remotely; when on-site work is needed, we arrange a technician within a reasonable time. The process is simple — get in touch, we confirm the fault, we repair or replace, then we follow up to make sure you’re happy.
Any part we replace is a genuine original component, for performance that lasts. And if we release new software or features while your desk is under warranty, you receive them at no extra cost.
Wherever we can, we repair and reuse parts rather than discard them — keeping the environmental impact of every repair as low as possible.
FAQs
The BookLove desk is controlled by the DPG paddle. A gentle tilt up or down raises or lowers it — a simple, precise way to move between sitting and standing.
The desktop adopts the world’s first Dacron soft-feel membrane over an engineered core — warm to the touch, smooth, and exceptionally durable.
The one-piece die-cast aluminum legs support up to 100 kg of evenly distributed load.
Assembly is tool-light and takes about 15 minutes following the illustrated manual.
Yes. The control panel stores your favorite sitting and standing heights for one-press recall.